Thank you for supporting Dharamveer Sewa Foundation. We value your trust and strive to maintain transparency in all transactions. Please read our Return and Refund Policy carefully.
Definitions
For the purposes of this Policy:
- Organization
- Refers to Dharamveer Sewa Foundation (“We”, “Us”, “Our”).
- Donations
- Refer to voluntary contributions made to support our causes, including cow welfare (गौ सेवा) and food seva.
- Goods
- Refer to any physical items (if applicable) offered through our website.
- Orders
- Mean a request placed by you to purchase Goods from us.
- Service
- Refers to our website and related activities.
- Website
- Refers to dharamveersewafoundation.org.
- You
- Refers to the individual accessing or using the Service.
Donations Policy
All donations made to Dharamveer Sewa Foundation are voluntary and generally non-refundable.
However, if you believe that a donation has been made in error, you may contact us within 7 days of the transaction. Such requests will be reviewed on a case-by-case basis.
If approved, the refund will be processed using the original payment method within a reasonable time.
All online payments are processed securely through trusted third-party payment gateways, including Razorpay. We do not store your debit card, credit card, banking, or UPI information on our servers.
Order Cancellation (For Goods, if applicable)
If you have purchased any physical goods from us, you may request cancellation within 7 days of receiving the product. To initiate a cancellation request, please contact us through email.
Conditions for Returns
To be eligible for a return:
- The product must be purchased within the last 7 days
- The product must be unused and in its original packaging
The following items are not eligible for return:
- Customized or personalized items
- Perishable goods
- Items not suitable for return due to hygiene reasons
- Items damaged after delivery or mixed with other products
We reserve the right to refuse returns that do not meet the above conditions.
Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed within 7–14 working days using the original payment method.
Returning Goods
You will be responsible for the cost and risk of returning the goods. Return address: Dharamveer Sewa Foundation, NX1 Project, Gr. Noida, Pl No. 17, Tech Zone-4, Gautam Buddha Nagar, Noida (UP). We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return transit.
Gifts
If the product was marked as a gift, you may receive a replacement or credit based on the situation and eligibility.
Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
- Address: Dharamveer Sewa Foundation, NX1 Project, Gr. Noida, Pl No. 17, Tech Zone-4, Gautam Buddha Nagar, Noida (UP)
- Email: pooja@dharamveersewafoundation.org
- Phone / WhatsApp: +91 92174 28329
- Website: dharamveersewafoundation.org